Imagine the following business scenario. As a Operations Manager, of a property and casualty insurance company, you begin to notice a disturbing trend. As you review daily reports that track the performance of claim processing, you discover that claims are taking longer and longer to process. More...

As a process, software development has few, if any, equals. Extraordinary complexity accompanies every challenging step in a choreography of people, process and technology. Teams are tasked with distinct phases - design, planning, construction and testing – resulting in some to equating it with bridge building or other engineering-type endeavors. More...